Watergate School is London Borough of Lewisham’s school for children with severe learning difficulties at primary age. They have 90 pupils aged between 3 and 11.
Some have profound and multiple learning difficulties (PMLD), and are wheelchair users who have motor needs. The Hydrotherapy pool is particularly good for their development, using programmes developed by Physiotherapists (NHS staff based at the school) and we have specific sessions in the morning for these children.
We also allow the Physiotherapists to run after school sessions for a baby and toddlers groups and a local special school that doesn’t have a pool also use our facilities.
As you can appreciate the swimming pool is very important to our school and its pupils. The majority of our pupils have severe learning difficulties (SLD) and they use the pool for swimming sessions which are delivered by our teaching and other staff. Many have an Autistic Spectrum diagnosis, and simply do not understand if we have to close the facility because they can see that it is still there! This causes much anxiety when it occurs.
Health and Safety is of paramount importance with our pupils.
It is therefore essential that the pool is operating at all times, and operating safely.
When we needed to replace our previous pool contractor, we had to make certain that we picked an efficient and effective company. We cannot afford for our children to miss out on vital therapy or swimming sessions.
JC Leisure Solutions have been like a breath of fresh air. The service provided has been excellent, from the people that deal with our phone calls, through to the engineers who come to maintain the equipment/plant. It feels like there is a very good customer focus. The maintenance programme has worked well, and we’ve had only a small number of call outs at other times, all with good response times.
We have recently benefitted from a JCL bespoke pool operations training session. The trainer turned what could have been a dull session into a very entertaining one. I shall be using this service again.
Overall I would say that JC Leisure have exceeded my expectations. The service we get from JCL is a vast improvement and slightly cheaper than our previous company and I can trust that the work is carried out to a high standard. All of the JCL staff have been very pleasant to deal with and all genuinely want to do their best for us.
We couldn’t ask for more.